Privacy Policy

Last updated: January 2026

1. Introduction

Formless ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered conversational form platform.

2. Information We Collect

We collect the following types of information:

  • Account Information: Email address, name, and authentication data when you create an account.
  • Form Data: The forms you create and the responses you collect through our platform.
  • Usage Data: Information about how you use our service, including page visits and feature usage.
  • Payment Information: Billing details processed securely through Stripe.

3. How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Process your transactions and manage your subscription
  • Send you important updates about our service
  • Improve our platform based on usage patterns
  • Respond to your support requests

4. AI Processing

Formless uses AI (powered by Anthropic's Claude) to enable conversational form interactions. When respondents interact with your forms, their responses are processed by our AI to generate natural follow-up questions and extract structured data. We do not use form response data to train AI models.

5. Data Sharing

We do not sell your personal data. We may share data with:

  • Service Providers: Third parties that help us operate our service (hosting, payment processing, AI providers).
  • Legal Requirements: When required by law or to protect our rights.
  • Your Integrations: When you connect webhooks or integrations, data flows to those endpoints as configured by you.

6. Data Security

We implement appropriate security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security reviews.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You can request deletion of your account and associated data at any time.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Export your data
  • Object to certain processing

9. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes.

10. Contact Us

If you have questions about this privacy policy, please contact us at privacy@useformless.com